17 Elmark ceiling fan fashions recalled in Singapore on security grounds, Singapore Information & High Tales
SINGAPORE – More than 500 units of ceiling fans from 17 models from Elmark Marketing could cause safety problems such as potential falls, electric shock or fire, the Product Safety Agency Enterprise Singapore announced on Monday (December 23).
Fan blades can also come loose during use and cause cuts.
No injury reports were made.
All affected models did not meet safety standards and Enterprise Singapore said they were notified after an Elmark fan blade broke during use. This led to further reviews.
Elmark is recalling the 17 fan models and has posted a notice on its website to notify customers that they can exchange an affected model for a $ 150 voucher.
The 17 models were not registered and sold without a valid safety mark, as is required for controlled goods in accordance with consumer protection regulations.
“These (17) models have not been tested under Enterprise Singapore’s consumer protection regulations (security requirements) for security standards,” it said.
Elmark’s website states that the company, founded in 1988, sells ceiling fans in Singapore and Malaysia.
The 17 recalled models are: AC 4054, E502 Aeratron, EC 888, EC 999, ED 866, EL03 Cane, EL03 Leaf, ELS 52 HHA, EL 3888 Elegant, ES 380S, ES 803, ES 803 Mini, Fanaway, Fantasy UFO 38 , V6 Mini, V8 Jazz and VIP 99.
Elmark, who apologized for the recall, said the $ 150 voucher is valid for five years and is transferable. The company also offers to remove affected fans for free for customers who do not want to keep them.
Those who are not sure about affected models can take a photo of a product and send it to Elmark via WhatsApp at 9022-6365 for review.
Consumers can visit www.elmark.com.sg, call 6741-0729, or email [email protected] for more information about the recall, including instructions on how to recall and identify a fan’s model number.
When contacted by The Straits Times, the Consumers Association of Singapore (Fall) said it had received four complaints from consumers regarding Elmark ceiling fans from January 2018 to December 22 of this year.
“In general, consumers complained about defective parts of their ceiling fans and unsatisfactory customer service,” it said.
Anyone found guilty of delivering inspected goods that have not passed proper testing and certification can be sentenced to a prison term of up to two years, a fine of up to $ 10,000, or both.
Affected consumers can also contact Case on the 6100-0315 hotline or visit www.case.org.sg for further assistance.
Ceiling fans are controlled goods in accordance with consumer protection regulations that must be tested and certified. They should also be registered with Enterprise Singapore and have a security mark attached.
According to Enterprise Singapore, consumers should take precautions with their ceiling fans such as: B. Check the suspension system and the wings for cracks every two years.
The fans should also not be installed on an unstable ceiling, or in a wet or damp area.
Consumers should use warm water when cleaning and take care not to depress or bend the fan blades. Soap or strong detergent is not recommended, the agency said.
Those interested in reporting product safety issues in the Republic can call Enterprise Singapore at 1800-773-3163 or email [email protected]